Refund, Cancellation and Rescheduling

Public group classes

Request cancellation by emailing contact@sensorfieldpoint.world from the address used to register.

• At least 10 calendar days before class: full refund or one transfer to another available date.
• Five to nine calendar days before class: 75% refund, or one date transfer without a change fee.
• Fewer than five calendar days before class: 50% refund. You may nominate another suitably prepared participant before registration closes.
• After class begins or for a no-show: no refund, because the seat, room and instructor time have been used or could not reasonably be reassigned.

If illness or a serious emergency prevents attendance, contact us promptly. We may offer a transfer or additional refund after reviewing reasonable circumstances; exceptions are assessed consistently but are not automatic.

Private chart reviews

A private session may be rescheduled once without charge when notice reaches us at least 48 hours before the appointment. With 24–48 hours’ notice, you may reschedule after paying 25% of the session fee to cover reserved preparation. Less than 24 hours’ notice and no-shows are non-refundable.

If you sent charts and the instructor has already completed substantial review work, that completed preparation is non-refundable. We will identify the work done and may refund the remaining undelivered teaching portion.

Closed groups and deposits

Closed-group dates require a 30% deposit. The deposit is fully refundable within three business days of payment unless the class is due within 14 days. After that cooling period, it becomes non-refundable to the extent of room commitments, tailored chart preparation and reserved instructor time.

If a closed group cancels at least 21 days before the date, fees paid above recoverable preparation and venue costs are refunded. Between 10 and 20 days, up to 50% of the total agreed fee may be retained. Within nine days, payments are non-refundable, though we will try to offer one replacement date. Any purchased printed materials or non-recoverable venue charges are deducted at cost and explained.

Cancellation by Sensor Fieldpoint

We may postpone for instructor illness, unsafe conditions, venue failure or failure to meet the stated minimum class size. You may transfer to the replacement date or receive a full refund, including the deposit. We are not responsible for separate travel, lodging, market subscriptions or lost work time.

How refunds are made

Include your name, class, date, payment reference and requested resolution. We acknowledge a complete request within two business days. Approved refunds are issued within seven business days to the original payment method whenever possible. Banks and payment services may take additional time to post funds. We do not pay cash refunds for electronic payments.

This policy concerns instruction and directly related materials only; Sensor Fieldpoint sells no financial product, trading account or paid signal service. Statutory consumer rights under Philippine law remain unaffected.